Support Center

Dall is a mobile app for ordering fresh groceries and produce, delivered straight to your door. Available on iOS and Android.

The app is available in Kurdish (کوردی), Arabic (العربية), and English. You can change your language at any time from your profile settings.

During sign-up, you'll see a delivery zone on the map. If your location falls within the highlighted area, we deliver to you. We're actively expanding to new areas.

Download the app, enter your phone number, and verify it with a one-time code (OTP). Then provide your name, city, and pin your delivery location on the map.

We use your pinned location to confirm you're within our delivery area and to know exactly where to deliver your orders.

Yes. Go to Profile → Address to update your delivery address at any time.

Go to Profile → Delete Account. You'll need to confirm your phone number for security before the account is removed.

We offer a selection of fresh groceries and produce, including items sold by weight (per kilogram) and by unit.

The store is open daily from 8:00 AM until sunset. You can browse items at any time, but orders can only be placed during operating hours.

It means that item is not currently available but will be restocked soon. Keep an eye out for it!

It indicates limited stock. We recommend ordering quickly before it runs out.

Yes. You can swipe left on any item in your cart to remove it, or adjust quantities directly.

Yes, all orders are delivered to the location you set during sign-up (or updated in your profile).

Yes, a delivery fee is added to every order. You can see the exact amount in your order summary before placing the order.

Currently, Dall only supports delivery. Pickup is not available at this time.

This feature is coming soon. For now, if you have special instructions, you can contact the store directly.

Currently, we accept Cash on Delivery. You pay the driver when your order arrives.

Yes, we're working on adding FIB (First Iraqi Bank) as an online payment option. Stay tuned!

Go to the Orders tab to see your active orders and their current status (e.g., Pending, On the Way, Delivered).

Yes. On the Orders tab, tap the menu icon and select Previous Orders to see your recent order history.

Please contact the store as soon as possible if you need to cancel. Order cancellation depends on whether the order has already been processed.

Yes. We take your privacy seriously. You can read our full Privacy Policy for details.

You can find the store's contact information within the app. Look for the store details section for the admin phone number.

Make sure you have a stable internet connection and the latest version of the app installed. If issues persist, reach out to our support team through the store contact information.